Case Study

Enhancing User Retention Fivefold with a UI Rebrand

Discover Koncert's transformative journey through innovative design
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Rebranded components

Bundled apps

%

Churn reduction

+

Impressive stat goes here

We partnered with Koncert to revamp their legacy React app, a crucial tool in AI Dialer solutions. The app, though powerful, suffered from an outdated UI that was driving up churn rates. Our mission was to modernize the interface, enhance usability, and address user pain points.

Modernizing the UI

Our challenge was to redesign Koncert's app to meet modern user expectations and significantly reduce churn. This involved updating the outdated UI and enhancing overall usability.

Koncert UI Component 01

Phrutos' creative and design skills are simply top-notch. 

moorthy-koncert-customer Moorthy B.
VP of Product Marketing

Data-Driven Redesign

We started with a detailed design audit, using qualitative and quantitative data to guide our user-centric redesign. Implementing a custom design system, we integrated tools like Figma, Zeplin, GitHub, and React to ensure a smooth, efficient process.

Koncert UI Component 02
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Enhancing Workflow

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Enhanced User Experience

Our redesign cut churn by half, improved navigation and visual appeal, doubled productivity, and secured long-term client commitments.

Pushing boundaries together

Continuing Our Journey with Koncert to Modernize Their Digital Future, Enhance User Experience, and Drive Sustainable Growth

We’re thrilled to keep partnering with Koncert, continually modernizing their web assets. Our ongoing collaboration focuses on providing strategic advice to enhance their digital presence, improve user experience, and drive sustainable growth. This partnership ensures that Koncert remains at the forefront of innovation in AI Dialer solutions, setting new standards in the industry. Our dedicated efforts are aimed at not just meeting but exceeding user expectations, fostering long-term client relationships, and supporting Koncert's mission to revolutionize digital communication.

Koncert

Industry: SaaS

Services we provided

- UX/UI Design
- Research
- Design System
- Team Adoption Coaching

Client website

koncert.com

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Complete Design Transformation

Our work with Koncert resulted in a modernized website, enhanced usability, and streamlined custom app development on HubSpot, driving significant growth.

Koncert Salesfloor
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